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Herschel Supply Co. EU

To ensure that your order arrives before December 25th, all orders must be placed before: Belgium:<ul style="list-style-type: disc;margin-left: 26px;"><li>December 19th - Standard Ground Shipping</li><li>December 22nd - Express Shipping</li></ul>France:<ul style="list-style-type: disc;margin-left: 26px;"><li>December 17th - Standard Ground Shipping</li><li>December 19th - Express Shipping</li></ul>Germany:<ul style="list-style-type: disc;margin-left: 26px;"><li>December 19th - Standard Ground Shipping</li><li>December 22nd - Express Shipping</li></ul>Italy:<div style="margin-top:0cm;margin-right:0cm;margin-bottom:8.0pt;margin-left:0cm;line-height:115%;font-size:16px;font-family:&quot;Aptos&quot;,sans-serif;"><ul style="margin-bottom:0cm;list-style-type: disc;margin-left: 26px;"><li style="margin-top:0cm;margin-right:0cm;margin-bottom:8.0pt;margin-left:0cm;line-height:115%;font-size:16px;font-family:&quot;Aptos&quot;,sans-serif;">December 19th - Express Shipping</li></ul></div>Netherlands:<div style="margin-top:0cm;margin-right:0cm;margin-bottom:8.0pt;margin-left:0cm;line-height:115%;font-size:16px;font-family:&quot;Aptos&quot;,sans-serif;"><ul style="margin-bottom:0cm;list-style-type: disc;margin-left: 26px;"><li style="margin-top:0cm;margin-right:0cm;margin-bottom:8.0pt;margin-left:0cm;line-height:115%;font-size:16px;font-family:&quot;Aptos&quot;,sans-serif;">December 22nd - Express Shipping</li></ul></div>Spain:<ul style="list-style-type: disc;margin-left: 26px;"><li>December 17th - Standard Ground Shipping</li><li>December 19th - Express Shipping</li></ul>&#xA0;For any questions about EU countries not included in the above list, please reach out to our customer experience team directly.

To ensure that your order arrives before December 25th, all orders must be placed before:. Belgium:. France:. Germany:. Italy:. Netherlands:. Spain:. For any questions about EU countries not included in the above list, please reach out to our custome

What are your holiday shipping cutoffs?

Shipping

I just placed my order, when will it ship?

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Can I cancel or change my order once it has been placed?

What should I do if my order arrived damaged?

Order is marked delivered but not here.

What should I do if an item is missing from my order?

What is an international transaction fee?

What is Herschel Supply's policy on Price Matching?

Orders

What is your return/exchange policy?

Can I return/exchange sale items?

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How can I return my Herschel Supply purchase made in-store?

Can I return my in-store purchase online? / Can I mail back my in-store purchase for return?

How do I make an exchange?

What is instant exchange and how can I use it?

Returns & Exchanges

What methods of shipping do you offer?

Do you offer expedited shipping?

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I am not going to be home when my package is expected to arrive, what should I do?

My tracking information says delivered, but I have not received my order. What should I do?

What is your warranty policy?

What is covered under your warranty?

How do I file a warranty claim?

Can my item be repaired?

What is your warranty for apparel?

Warranty

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Where do I get promo codes/discounts?

My promo code isn’t working.

I forgot to add a promo code but already made a purchase.

Do you price match for sales?

Can you return something purchased on sale?

Sales & Discount Codes

What methods of payment do you accept?

How do Shop Pay installments work?

How do I purchase a gift card?

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Can I return a product purchased with a gift card?

What if I lose my gift card?

Can I use Herschel Supply gift cards for my business?

How do I share the Gift Card I purchased to the recipient?

Payments & Gift Cards

I am press looking for a PR contact for an interview or image request, who should I contact?

Does Herschel have a Brand Ambassador program or sponsor musicians, personalities and athletes?

Media

I would like to sell Herschel Supply products. Who should I contact?

We are a distribution business and would like to distribute Herschel Supply. Who should we contact?

What are your holiday shipping cutoffs?Updated 3 months ago