30 Day Return Policy. Exchange Policy. If you would like to exchange a product purchased from a Herschel store either online or in-store, please visit our Return Portal and select an item you would like to exchange from the Return Portal. Please note

30 Day Return Policy<ul><li>Not quite right for you? No problem &#x2014; Our 30 Day Return policy gives you time to make sure the item you purchased is perfect for all the journeys you&#x2019;re taking.</li><li>Refunds will be issued to the original method of payment.</li><li>Customers are responsible for all shipping expenses on the return of Herschel Supply products. Visit our Return Fees section for details.</li><li>Returned items must be unused and unwashed with the original tags attached.</li><li>A refund excluding any applicable shipping costs and qualified discounts, if applicable, will be provided.</li><li>Items purchased between November 1st 2023 and December 31st 2023 are eligible for a full return with the original receipt until January 31st, 2024. The return value will be put on to the original form of payment or a store credit for the original purchase value.</li></ul> Exchange PolicyIf you would like to exchange a product purchased from a Herschel store either online or in-store, please visit our Return Portal and select an item you would like to exchange from the&#xA0;<a href="https://returns.herschel.eu/#/">Return Portal</a>.Please note that exchanges are subject to product availability. Items purchased on one of our websites (e.g. <a data-fr-linked="true" href="//www.herschel.ca">www.herschel.ca</a>) may only be exchanged for items available and in-stock on the same website.When processing a return online, customers are responsible for return shipping. Returned items must be unused, unwashed, still have the tags attached and be within 30 days of the purchase date.Once our warehouse has received and processed the return, we will place your order for the new item. If the cost of the new item exceeds the value of the original item, we will process the balance on your original method of payment. If the cost of the new item is less than the value of the original item, we will refund the balance on your original method of payment.This exchange policy applies to purchases from both our online and retail stores.On February 23 2023, in order to improve our online services, we made a major upgrade to our websites, leading to a few changes to your customer experience. If you purchased a product from January 23 to February 23 2023 and would like to return and exchange the item, please visit Customer Service via LiveChat or Contact Form for assistance to return the product. Herschel Heritage&#x2122; Hardshell Policy<ul><li style="font-size: 14px;">Changed your mind or your plans? No problem &#x2014; our 100 Day Trial policy gives you time to make sure it&#x2019;s perfect for all the trips you&#x2019;re taking.</li><li style="font-size: 14px;">While you&apos;re free to test out the size, features and feel of your luggage at home, our 100 Day Trial policy is void if your luggage has been used in transit, or anywhere outside your home.</li><li style="font-size: 14px;">Not quite right for you? Just file a return within 100 days of receiving your luggage.</li><li style="font-size: 14px;">Refunds will be issued to the original method of payment.</li><li style="font-size: 14px;">Returned items must be unused with the original tags attached.</li><li style="font-size: 14px;">This extended return policy only applies to our range of Herschel Heritage&#x2122; Hardshell Luggage.</li></ul> Return Fees<ul><li>Please note, you are responsible for organizing your return shipping and covering all expenses incurred during the return process. Please note that our warehouse is located in the Netherlands.</li><li>All items must be returned unused, unwashed and with the original tags attached.</li><li>Once returned, the condition of the product is left to the discretion of Herschel Supply.</li><li>If applicable, return refund amounts will be calculated to include qualified discounts.</li></ul>

What is your return/exchange policy?

Yes, all Herschel Supply products purchased on our website or in one of our Herschel Supply retail stores can be returned or exchanged within 30 days of the original purchase date. • Herschel Heritage™ Hardshell Luggage is exempt from our 30 day retu

Yes, all Herschel Supply products purchased on our website or in one of our Herschel Supply retail stores can be returned or exchanged within 30 days of the original purchase date. &#x2022; Herschel Heritage&#x2122; Hardshell Luggage is exempt from our 30 day return policy and can be returned or exchanged within 100 days of the original purchase date. Items purchased between November 1st 2023 and December 31st 2023 are eligible for a full return with the original receipt until January 31st, 2024. The return value will be put on to the original form of payment or a store credit for the original purchase value.&#x2022; A full refund excluding any applicable shipping costs will be provided.&#x2022; All items must be returned unused, unwashed and with the original tags attached.&#x2022; Once returned, the condition of the product is left to the discretion of Herschel Supply.

Can I return/exchange sale items?

To begin the returns process for a product purchased online or from our physical store, please go to our Self-Service Returns page or log into your Herschel Supply account. • If you purchased a product in the United States or Canada, you are welcome

To begin the returns process for a product purchased online or from our physical store, please go to our <a href="https://returns.herschel.com/#/">Self-Service Returns page</a> or log into your Herschel Supply account. &#x2022; If you purchased a product in the United States or Canada, you are welcome to visit one of our retail stores and return the product there.&#x2022; On February 28, 2023, we made a major upgrade to our websites to improve our online services. If you purchased a product from January 28 to February 28, 2023, and would like to return the item, please use our customer service LiveChat or fill out the contact form to the right of this page.&#x2022; If you&#x2019;re having trouble requesting a return, please reach out to us on LiveChat or through our contact form for assistance. Select &#x201C;Returns&#x201D; as your subject and include your order number and request specifics in the description.&#x2022; All items must be returned or exchanged within 30 days of the purchase date unused, unwashed and with the original tags attached.&#x2022; Herschel Heritage&#x2122; Hardshell Luggage is exempt from our 30 Day Return policy and can be returned or exchanged within 100 days of the purchase date unused, unwashed and with the original tags attached.&#x2022; Once our warehouse has received and processed your return, we&apos;ll be able to refund your original method of payment for the cost of the product. Additional information:&#x2022; Please note, you are responsible for organizing your return shipping and covering all expenses incurred during the return &amp; exchange process. &#x2022; All returns must include the original packing slip and the RA (return authorization) number that was issued to you.&#x2022; Please print your RA (return authorization) number clearly on the Returns Form.&#x2022; A refund excluding any applicable shipping costs and qualified discounts, if applicable, will be provided.

How do I make a return?

• Purchases made within 30 days of purchase date are eligible for an exchange or refund with receipt at any Herschel Supply Co. location within the same country of purchase. • Purchases made beyond 30 days of purchase can be exchanged or returned for

&#x2022; Purchases made within 30 days of purchase date are eligible for an exchange or refund with receipt at any Herschel Supply Co. location within the same country of purchase.&#x2022; Purchases made beyond 30 days of purchase can be exchanged or returned for store credit within the same country of purchase.&#x2022; Refunds can only be issued to the same method of payment.&#x2022;Returns can only be made within the same country of purchase.

How can I return my Herschel Supply purchase made in-store?

•Only purchases made in-store via credit card can be returned or exchanged online (with valid receipt). Please reach out to our Customer Experience team for assistance. • Purchases made via debit card or cash payments can only be returned or exchange

&#x2022;Only purchases made in-store via credit card can be returned or exchanged online (with valid receipt). Please reach out to our Customer Experience team for assistance.&#x2022; Purchases made via debit card or cash payments can only be returned or exchanged in-store and cannot be mailed / processed online.&#x2022;Returns can only be made within the same country of purchase.&#x2022; A full refund excluding any applicable shipping costs will be provided.

Can I return my in-store purchase online? / Can I mail back my in-store purchase for return?

If you would like to exchange a product purchased from a Herschel store either online or in-store, please visit our Return Portal and select an item you would like to exchange from the Return Portal. Please note that exchanges are subject to product

If you would like to exchange a product purchased from a Herschel store either online or in-store, please visit our <a href="https://returns.herschel.com/#/">Return Portal</a> and select an item you would like to exchange from the Return Portal. Please note that exchanges are subject to product availability. Items purchased on one of our websites (e.g. <a data-fr-linked="true" href="//www.herschel.com">www.herschel.com</a>) may only be exchanged for items available and in-stock on the same website. Customers are responsible for paying all shipping expenses related to the exchange of Herschel Supply product. Exceptions may be made if the reason for the exchange is a mistake on our behalf. We will not assume responsibility for misdirected, lost or damaged return shipments. Return shipments should be sent with a courier that offers tracking service such as FedEx or UPS. Returned items must be unused, unwashed, still have the tags attached and be within 30 days of the purchase date. Once our warehouse has received and processed the return, we will process your exchange. If the cost of the new item exceeds the value of the original item, we will process the balance on your original method of payment. If the cost of the new item is less than the value of the original item, we will refund the balance on your original method of payment. This exchange policy applies to purchases from both our online and retail stores. On February 28 2023, in order to improve our online services, we made a major upgrade to our websites, leading to a few changes to your customer experience. If you purchased a product from January 28 to February 28 2023 and would like to return and exchange the item, please visit Customer Service via LiveChat or Contact Form for assistance to return the product.

How do I make an exchange?

Continuing to improve your shopping experience is something Herschel Supply is relentlessly committed to. We are happy to share that we now offer the option to Instant Exchange. Instant Exchange is an optional exchange method whereby your exchange or

Continuing to improve your shopping experience is something Herschel Supply is relentlessly committed to. We are happy to share that we now offer the option to Instant Exchange. Instant Exchange is an optional exchange method whereby your exchange order is processed and shipped at the time your exchange is requested via our Return Portal. This takes the waiting time you would experience in the shipment of your exchange product while waiting for us to receive your returning goods. When choosing to get an Instant Exchange, you will be asked to provide credit card payment information with the understanding that if the requested returning product isn&#x2019;t sent to our warehouse within 28 days, you will be charged for the new product that is on its way to you. We will place a hold on the credit card provided for the amount of the new product you&#x2019;ve selected. As soon as the returning product is in transit back to our warehouse, we remove the hold. As mentioned, if the returning product is not returned within 28 days of initiating your exchange, you will be charged for the new product with which we have placed a hold on your credit card for.

What is instant exchange and how can I use it?

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Herschel Supply Co. EU

Information and policies for returning or exchanging an online order.

Returns & Exchanges

I just placed my order, when will it ship?

How do I track my order?

I noticed my details are incorrect on my order summary, can I change them at this time?

Can I cancel or change my order once it has been placed?

What should I do if my order arrived damaged?

Order is marked delivered but not here.

What should I do if an item is missing from my order?

What is an international transaction fee?

What is Herschel Supply's policy on Price Matching?